Integrations¶
The Integrations tab configures delivery-channel connections for a store. It also includes store-level order email settings and access to the Orders Audit Log.
Integrations are configured only by the Pixaro admin/support team. Store owners can edit other store settings, but they should contact Pixaro admin/support when a delivery-channel integration needs to be created, changed, activated, or inactivated.
Access¶
Navigation path: Settings > Stores > Locations > select a store > Integrations
Configuration access: Pixaro admin/support only.
Store Settings¶
The Store Settings panel contains:
| Setting | Purpose |
|---|---|
| New Order Monitor Emails | Comma- or semicolon-separated email addresses that should receive new order monitor emails. |
| Trigger new order mails | Enables or disables new order emails for the store. |
| Save Mail Settings | Saves the monitor email list and email trigger setting. |
| Orders Audit Log | Opens the order audit log popup for this store. |
Use Orders Audit Log when troubleshooting order webhooks, outgoing channel requests, status changes, or channel-specific order failures.
Integration List¶
| Column | Meaning |
|---|---|
| Partner | Delivery channel, such as DoorDash, Uber Eats, or Grubhub. |
| Type | Store integration type: QSR, Convenience, or Both. |
| Business Name | Business name sent to or associated with the channel. |
| Channel contact email. | |
| Phone | Channel contact phone number. |
| External ID | Channel store ID or merchant ID. |
| Integration Status | Activated or Inactivated. Deactivated is displayed as Inactivated. |
| Actions | View or edit the integration. |
New Integration¶
Pixaro admin/support can click New Integration to add a delivery-channel configuration.
Required fields:
| Field | Purpose |
|---|---|
| Channel | Delivery partner/channel. |
| Type | QSR, Convenience, or Both. |
| Business Name | Store business name for the channel. |
| Address | Store address for the channel. |
| Store/channel contact email. | |
| Phone Number | Store/channel contact phone number. |
| Partner Store Id | External channel merchant/store ID. |
Pixaro validates duplicate configuration rules:
- The same partner cannot have duplicate External ID records.
- The same partner cannot reuse the same Type.
- Both cannot be configured when QSR or Convenience already exists for that partner.
- QSR or Convenience cannot be configured when Both already exists for that partner.
Integrate And Activate¶
Pixaro admin/support uses Integrate to save the integration details.
Pixaro admin/support uses Activate or Inactivate for supported partners after integration details are valid.
Activation behavior differs by channel:
| Channel | Behavior |
|---|---|
| Uber Eats | Opens the Uber OAuth authorization window for activation. |
| Grubhub | Can activate or inactivate from Pixaro and may update Grubhub schedules. |
| DoorDash | Store onboarding can be triggered when integration details are saved. |
View Or Edit¶
Use the eye icon to view a saved integration without changing it.
Pixaro admin/support uses the edit icon to update integration details. Save changes before activating or inactivating.
Best Practices¶
- Enter the correct Partner Store Id before clicking Integrate.
- Configure store weekly hours before activating channel integrations.
- Store owners should request Pixaro admin/support help for integration setup or changes.
- Use QSR, Convenience, and Both carefully to avoid duplicate channel setup.
- Keep order monitor emails current for the operations team.
- Use Orders Audit Log when an order is missing, stuck, rejected, or returning unexpected channel responses.