Integrations¶
The Integrations tab configures delivery-channel connections for a store. It also includes store-level order email settings and access to the Orders Audit Log.
Store owners can review saved channel integrations and update the store's new order email settings. Delivery-channel integration setup is managed only by Pixaro admin/support.
Access¶
Navigation path: Settings > Stores > Locations > select a store > Integrations
Store owner access: View integrations, open integration details, update new order email settings, and open Orders Audit Log.
Pixaro admin/support access: Add, edit, activate, or inactivate delivery-channel integrations.
Store Settings¶
The Store Settings panel contains:
| Setting | Purpose |
|---|---|
| New Order Monitor Emails | Comma- or semicolon-separated email addresses that should receive new order monitor emails. |
| Trigger new order mails | Enables or disables new order emails for the store. |
| Save Mail Settings | Saves the monitor email list and email trigger setting. |
| Orders Audit Log | Opens the order audit log popup for this store. |
Store owners can edit New Order Monitor Emails, turn Trigger new order mails on or off, and click Save Mail Settings.
Use Orders Audit Log when troubleshooting order webhooks, outgoing channel requests, status changes, or channel-specific order failures.
Integration List¶
| Column | Meaning |
|---|---|
| Partner | Delivery channel, such as DoorDash, Uber Eats, or Grubhub. |
| Type | Store integration type: QSR, Convenience, or Both. |
| Business Name | Business name sent to or associated with the channel. |
| Channel contact email. | |
| Phone | Channel contact phone number. |
| External ID | Channel store ID or merchant ID. |
| Integration Status | Activated or Inactivated. Deactivated is displayed as Inactivated. |
| Actions | Store owners can view integration details. Pixaro admin/support can also edit integration details. |
New Integration¶
Pixaro admin/support can click New Integration to add a delivery-channel configuration. This action is not available to store owners.
Required fields:
| Field | Purpose |
|---|---|
| Channel | Delivery partner/channel. |
| Type | QSR, Convenience, or Both. |
| Business Name | Store business name for the channel. |
| Address | Store address for the channel. |
| Store/channel contact email. | |
| Phone Number | Store/channel contact phone number. |
| Partner Store Id | External channel merchant/store ID. |
Pixaro validates duplicate configuration rules:
- The same partner cannot have duplicate External ID records.
- The same partner cannot reuse the same Type.
- Both cannot be configured when QSR or Convenience already exists for that partner.
- QSR or Convenience cannot be configured when Both already exists for that partner.
Integrate And Activate¶
Pixaro admin/support uses Integrate to save the integration details.
Pixaro admin/support uses Activate or Inactivate for supported partners after integration details are valid.
Activation behavior differs by channel:
| Channel | Behavior |
|---|---|
| Uber Eats | Opens the Uber OAuth authorization window for activation. |
| Grubhub | Can activate or inactivate from Pixaro and may update Grubhub schedules. |
| DoorDash | Store onboarding can be triggered when integration details are saved. |
View Or Edit¶
Use the eye icon to view a saved integration without changing it. Store owners can use this view-only mode to confirm channel, type, business name, contact details, external ID, and activation status.
Pixaro admin/support uses the edit icon to update integration details. The edit icon is not available to store owners. Save changes before activating or inactivating.
Best Practices¶
- Enter the correct Partner Store Id before clicking Integrate.
- Configure store weekly hours before activating channel integrations.
- Store owners can keep new order monitor email settings current from this tab.
- Store owners should request Pixaro admin/support help for integration setup, channel edits, activation, or inactivation.
- Use QSR, Convenience, and Both carefully to avoid duplicate channel setup.
- Keep order monitor emails current for the operations team.
- Use Orders Audit Log when an order is missing, stuck, rejected, or returning unexpected channel responses.