Payouts¶

The Payouts report is available at:

https://app.pixaro.ai/insights/payouts

Feature Overview¶

Payouts helps store owners and managers review payout performance across connected ordering channels.

Use this page to compare payout amounts by channel, review payout trends, drill into a specific payout, and inspect the orders included in payout reporting.

Navigation path: Order Management > Insights > Payouts

Required permissions: Insights access. Depending on the account setup.

Filters¶

The filter bar controls the payout data shown on the page.

Filter	Options
Date Range	Today, Yesterday, Last 7 Days, Last 30 Days, This Month, Last Month, Last 3 Months, Custom Date
Custom Start Date	Available when Custom Date is selected.
Custom End Date	Available when Custom Date is selected.
Location	Select a store/location, or leave blank to use the current/default store context.

Use Apply to refresh the report with selected filters.

Use Reset to return to the default Last 30 Days view.

Payout Report Sections¶

Payout by Channel¶

The Payout by Channel chart shows total payout amount by channel.

It includes:

Total channel payout in the center of the chart.
Channel-level payout amount.
Number of orders per channel.
Percentage contribution by channel.

Payout Trend¶

The Payout Trend chart shows payout amounts over time by channel.

Each point represents a payout for a channel and date. Click a payout point to open the payout drill-down view.

Supported chart channels may include:

Uber
Grubhub
DoorDash

Payout Overview¶

The summary table shows payout performance by channel.

Column	Meaning
Channel	Ordering channel.
No. Orders	Number of orders included in the payout summary.
Order Value	Total order value.
Fees	Fees deducted from the payout.
Payout Amount	Final payout amount.

A total row appears at the bottom when data is available.

Payout Breakdown¶

The Payout Breakdown table groups payout amounts into categories such as:

Sales
Taxes
Promotions
Fees
Adjustments

Rows can be expanded when detailed breakdown values are available.

Orders Included in Payout Reporting¶

The orders section lists orders included in the current payout report view.

Each order row can show:

Order number
Customer name
Order date and time
Platform/channel
Order status
Total amount

Expand an order to view item-level details:

Item name
Quantity
Price
Total
Items total
Tax
Tip
Grand total

The order list loads more results as the store team scrolls when more pages are available.

Payout Drill-Down¶

Click a payout point in the Payout Trend chart to view details for that payout reference.

The drill-down view includes:

Payout reference
Payout date
Channel
Number of orders
Order value
Fees
Payout amount
Detailed payout breakdown
Orders included in that payout

Use Back to Summary to return to the main Payouts report.

DoorDash Report Download Process¶

Before importing DoorDash payout data into Pixaro, download the required report files from the DoorDash Merchant Portal.

Store Configuration Requirement¶

The DoorDash Store ID must be configured for the matching Pixaro store before imports can succeed.

If a store is not configured yet, share the DoorDash Store ID with the Pixaro support or admin team before importing the report. The DoorDash Store ID can be found in the downloaded payout report under the Store ID column.

Download From DoorDash Merchant Portal¶

Log in to the DoorDash Merchant Portal.
Go to the Reports section.
Click Create Report.
Select Financial Report.
Choose One-Time Report.
Select the required date range. A 30-day range is recommended.
Keep the remaining options unchanged.
Generate and download the ZIP file.
Extract the ZIP file on your computer.
Locate the payout summary file: FINANCIAL_PAYOUT_SUMMARY_*.csv.
Locate the detailed transactions file: FINANCIAL_DETAILED_TRANSACTIONS_*.csv.

Use the payout summary CSV on this Payouts page. Use the detailed transactions CSV on Order Management > Insights > Orders.

Import Payout Report¶

Click Import to upload a payout report.

Current import support:

Field	Value
Channel	DoorDash
Report type	DoorDash payout summary
File format	`.csv`

To import a payout report:

Click Import.
Confirm the channel is DoorDash.
Click Choose payout summary CSV.
Select the FINANCIAL_PAYOUT_SUMMARY_*.csv file extracted from the DoorDash ZIP file.
Click Upload.

If the upload succeeds, Pixaro displays a success message and refreshes the report using the current filters.

After the payout summary import succeeds, import the matching order transactions file:

Go to Order Management > Insights > Orders.
Click Import Orders.
Upload the FINANCIAL_DETAILED_TRANSACTIONS_*.csv file extracted from the same DoorDash ZIP file.
Wait for the import completion message.
Refresh or reapply filters and verify payout and order data.

Import Validations¶

Validation	Message or Behavior
No file selected	Pixaro shows `Please choose a payout report file.`
Unsupported file format	Select a `.csv` payout summary file.
Wrong DoorDash file	Use `FINANCIAL_PAYOUT_SUMMARY_*.csv` for Payouts. Use detailed transactions on Orders Insights.
Store ID not configured	Share the DoorDash Store ID with the Pixaro support/admin team before importing.
Import fails	Pixaro shows the returned error message or `Payout import failed.`

The contents of the CSV must match the DoorDash payout summary report format expected by Pixaro.

Troubleshooting¶

Issue	What to Check
No payout data appears	Confirm the selected date range and location.
Expected payout is missing	Confirm the payout report was imported or received for the selected channel and date range.
Import button upload fails	Confirm the file is the DoorDash `FINANCIAL_PAYOUT_SUMMARY_*.csv` file.
Store is not recognized during import	Confirm the DoorDash Store ID from the report is configured for the Pixaro store.
Payout amount looks incorrect	Review the payout breakdown categories and drill into the payout reference.
Orders are missing from payout details	Confirm the payout reference and date range are correct.
Values differ from channel portal	Confirm the report version, payout date, and imported file match the channel portal.

Best Practices¶

Use the same date range when comparing Pixaro payout totals with channel portal reports.
Download the DoorDash Financial Report ZIP from the Merchant Portal and import both CSVs from the same ZIP file.
Import payout reports before reconciliation.
Import the payout summary file in Payouts before importing the detailed transactions file in Orders Insights.
Drill into payout references when fees, adjustments, or order counts need review.
Use the order list to verify which orders contributed to a payout.
Check payout breakdown details before escalating payout discrepancies.